eGain Corporation builds and sells AI knowledge SaaS products for service and support. Headquartered in Sunnyvale, California, eGain provides applications for customer self-service, contact centers, and employee service.

History

eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.[4][5] At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.[6] Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.[5]

eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.[7] At the time of filing, it employed 114 people with plans to trade on the NASDAQ.[7] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.[8] eGain filed for a secondary offering of common stock in February 2013.[9]

eGain bought Inference Corporation, Novato, California in March, 2000.[10][11]

The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.[12] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.[13]

Products and services

The eGain suite comprises an agent and three hubs: AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. The AI Agent offers conversational guidance to customers, agents, and employees. The AI Knolwedge Hub eliminates content silos, enabling businesses to create, curate, and publish trusted answers by orchestrating AI and experts. The Conversation Hub helps businesses to deliver personalized omnichannel service to customers. The Analytics Hub helps businesses measure, manage, and optimize their omnichannel service operations and contact centers at scale.

References

  1. ^ Biradavolu, Monica Rao (2008). Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class. Cambria Press. ISBN 9781604975277.
  2. ^ "What gender gap?". Kiplinger's Personal Finance. February 2001. Retrieved 21 April 2014.
  3. ^ "eGain Revenue 2006–2020 | EGAN". Macro Trends. Retrieved 4 April 2021.
  4. ^ Roberts-Witt, Sarah L. (27 June 2000). "It's the customer, stupid!". PC Mag via Google Books. Retrieved 21 April 2014.
  5. ^ a b "A California start-up, eGain Communications Corp". Network World via Google Books. 17 August 1998. Retrieved 21 April 2014.
  6. ^ Junnarkar, Sandeep (11 August 1998). "Lycos buys WhoWhere". cNet. Retrieved 21 April 2014.
  7. ^ a b "eGain Communications Files for $60m IPO". Computergram International. 27 July 1999. Archived from the original on 16 April 2016. Retrieved 21 April 2014.
  8. ^ Cohen, Jason Z. (24 September 1999). "Internet Server Priced At Top; Netzero To Post Initial Offering". Daily News. Archived from the original on 7 March 2016. Retrieved 21 April 2014.
  9. ^ "eGain prices secondary public offering of common stock". Internet Business News. 14 February 2013. Archived from the original on 12 March 2016. Retrieved 21 April 2014.
  10. ^ Reporter, a Wall Street Journal Staff (2000-03-17). "E-Commerce Software Firm eGain To Buy Inference for $73 Million". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-08-22.
  11. ^ SEC. "Egain Corp 2000 Current Report 8-K". SEC.report. Retrieved 2022-08-22.
  12. ^ "Definitive Proxy Statement". www.sec.gov. Retrieved 2021-04-21.
  13. ^ "Annual Report 2014" (PDF). Annual Reports. Archived (PDF) from the original on 2017-07-13. Retrieved 21 April 2021.
Allikas: https://en.wikipedia.org/wiki/EGain
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