The call centre industry in Bangladesh was worth around $12 million in 2013, of which 50 per cent was accounted for by the country's domestic market.^[1] In 2013, national mobile operators Airtel and Citycell outsourced their call centres to local companies.^[1] Bangladesh Telecommunication Regulatory Commission (BTRC) eased the licensing process for call centres in 2013.^[1]

A call centre "village" was planned in 2009.^[2] As of 2013, around 70 call centres were in operation in Bangladesh.^[1] Bangladesh exports its call centre services to countries including the United States, Canada and the United Kingdom.^{[citation needed]}