GM Voices
 | |
| Company type | Private |
|---|---|
| Industry | Telecommunications services |
| Founded | 1985 |
| Headquarters | Alpharetta, Georgia |
| Website | www.gmvoices.com |
GM Voices was a company and recording facility that specializes in voice prompts for IVR and automated phone applications, GPS, and telematics/remote diagnostics. Business presentation narration services are also offered. Currently, GM Voices provides recordings, translation, and language localization services in 100 languages and dialects.[1]
GM Voices records prompt sets (replacement and custom recordings) for open source VoIP software like Asterisk and FreeSWITCH. GM Voices persona Callie is the official voice of FreeSWITCH.[2]
In June 2005, the software company ScanSoft was looking for someone to be the voice for a database project involving speech construction. ScanSoft inquired with GM Voices and hired Susan Bennett.[3] The project recordings would eventually be used as the original voice of Apple's Siri.[4]
On July 1, 2014, GM Voices became the official partner to source professional voice prompts for select Genesys Telecommunications Laboratories services including IVR.[5]
Automated gate agent announcements for Delta Air Lines are prerecorded by GM Voices.[6]
In June 2021, GM Voices was acquired by BLEND.[7][8]
In November 2025, GM Voices became an independent company once again after they split off from BLEND. The have re-branded their services to include voice offerings in the video game space, creative services, commercial production, and voice for media applications.
References
- ^ Klie, Leonard (May 3, 2010). "When in Rome..." Speech Technology. Retrieved 2010-07-28.
- ^ Collins, Michael (June 14, 2010). "ClueCon Update: "Callie" Is Coming to Chicago!". Retrieved 2010-07-28.
- ^ "Interview with Susan Bennett". All Things Considered. National Public Radio via WNYC. December 9, 2013.
- ^ Ravitz, Jessica (2013-10-04). "'I'm the original voice of Siri'". CNN. Retrieved 2013-10-04.
- ^ "GM Voices Becomes Official Genesys Technology Partner". Speech Technology Magazine. 2014-07-01. Retrieved 2025-09-09.
- ^ Thomas Petzinger Jr. (February 19, 1999). "Selling Golden Voices, An Entrepreneur Gets a Lesson in Technology". The Wall Street Journal. pp. B1.
- ^ "BLEND acquires GM Voices, the company that recorded Siri". CTECH - www.calcalistech.com. 16 June 2021.
- ^ Radlovački, Sandra (2021-06-18). "BLEND Acquires GM Voices". CX Today. Retrieved 2025-09-09.